IT Support Technician

Who we are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The Opportunity

Reporting to the Chief of ServiceDesk, the IT Support Technician will play a crucial role in processing low to mid-complexity level incidents and service requests following established procedures. Working closely with the IT Support Engineer, the IT Support Technician will be responsible for gathering necessary information, providing initial support, and escalating issues when required. The role involves remote support for various Manufacturing countries and global support on call.

The Role

End User Support functions:

• Assist in the primary analysis of incidents and requests received by the Global ServiceDesk.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Assist in troubleshooting hardware and software issues and escalate problems to the IT Support Engineer when necessary.

Monitoring and maintenance:

• Regularly monitor critical devices, servers, and network infrastructure.
• Respond promptly to alerts, executing escalation procedures.

Communication and Collaboration:

• Interact with the operations center team to provide real-time updates on IT issues.
• Collaborate with local support teams to ensure consistent IT support across different locations.
• Support global communication distribution.

Mobile Devices Support:

• Provide technical support for mobile devices (e.g., iPhones).

IT Inventories

• Assist in managing and maintaining the inventory of IT assets.

The Requirements

• Education: Systems Engineering or similar experience. Knowledge of ticketing systems, IT certifications are a plus.
• Experience: 1-3 years of overall experience. IT Helpdesk Support – 1 years.
• The IT Support Technician may face the challenge of efficiently triaging incoming incidents to determine their severity and priority.
• Dealing with difficult or frustrated customers can be a common challenge for the IT Support Technician.
• Ability to analyze complex problems, propose effective solutions.             
• Properly identification of Major Incidents on time and classify and escalate properly to IT Support Engineer.
• Communicate easily, effectively and in a timely fashion with internal customers, internal support teams and vendors;

What’s in it for you?

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.